Canada's Best Managed Companies
Fenplast and QMJHL partnership
Horizontal sliding IsoVision
Bay and Bow windows
Bay and Bow Windows
Vertical sliding IsoVent
Steel Door 2.0
Insulated glass units sold separately Warranty
I am renovating
I am building a new home
I have Fenplast windows
I have a service claim
Do it yourself
Caring for your windows and doors
Find a distributor
Postal code, street, city, borough, etc.
You can view or download the
warranty (in force since January 2012)
warrants its products for defects in manufacturing or materials and will replace any part found to be defective under the following conditions:
Limited lifetime warranty
warrants PVC components on its doors and windows
for the life of the product
The PVC profile extrusions are warranted against defects in materials and manufacture from the date of purchase as specified in the chart below, under normal conditions of use and maintenance. Sunshine and regular atmospheric pollutants may cause a gradual change in colour, chalking or an accumulation of spots or surface dirt on all PVC products. These are natural occurrences, which are excluded from the warranty.
Insulating glass (I.G.) unit:
Limited lifetime warranty
warrants the sealed units installed on its doors and windows f
or the life of the product
. This warranty applies to insulated glass units manufactured from clear or low emissivity glass (type low-E) only when used for the manufacture of complete products only and covers the formation of condensation or dust deposits between the two panes of glass caused by a break in the sealed joint, which results in noticeable reduction in visibility, according to the following chart.
Decorative glass in
“Private Imports” series with lead or brass inserts between the glass is
warranted for a period of ten years
against the formation of film or dust deposits between the two panes of glass caused by a break in the sealed joint.
All other decorative glass or sealed units with blinds between the panes of glass, coming directly from glass suppliers other than
(Novatech, Verre-Sélect, Vitre-Art, Masonite, etc.) will be warranted based on the specifics of each of the manufacturers of these types of glass.
Spontaneous breakage of glass
Spontaneous breakage of glass will be covered for a period of
one (1) year
. Such breakage will typically be a crack on the inside part of the insulated glass. There must be no point of impact on the glass.
For the tempered glass used in sliding doors,
a ten-year warranty
will be granted against the spontaneous breakage of the interior glass.
Note that insulated glass units sold alone (not sold as part of a window) are not covered by this warranty.
Limited lifetime warranty
warrants the hardware installed on its doors and windows for
the life of the product.
This warranty applies to hardware and covers any breakage occurring under normal conditions of use. This warranty does not cover oxidation, changes in colour, polish or finish of the hardware. This warranty does not cover and specifically excludes defects caused by corrosion if the hardware is used in a corrosive environment.
Table of proportion of coverage for PVC, scealed
Consumer’s share of liability
20 and more
Mullion adherence on glass is warranted for the first (5) five years following the purchase, and, in exceptional cases, includes labour also for the first (5) five years.
Specific Warranty Details
Front and Side Panels: 10-Year Warranty
All front and side panels are warranted against warping (exceeding 1/4 inch) and delamination.
Regular ball bearings and decorative ball-bearings hinges, against rust (except hinges on the outdoor side).
Ball bearing hinges made of stainless steel chromed or ball bearing hinges with a brass finish.
Slab - White finish
The finish on steel slab is warranted against major discoloration and chalking.
The finish is warranted for the first year only. It is the client’s responsibility to carry out regular maintenance in order to preserve the finish on the multi-point handle.
Door sweep and weather stripping
PVC Moulding around Glass
Against unsoldering and/or rippling.
No warranty against fogging
Commercial sills are designed for commercial installations or for inside buildings. We provide no warranty on water penetration or formation of frost indoors. These sills do not come with thermal barriers.
For paint adherence
For peeling and blistering
For changes in colour and significant chalking
*Subject to the conditions specified below.
A. Exclusions from Paint Warranty
The following conditions are not covered by the “paint” warranty:
1. Defects resulting from:
aa) Abnormal atmospheric conditions, corrosive or harmful vapour or dust;
bb) Use of thinners, solvents or abrasive materials on the surfaces.
2. If the surface has not been regularly maintained for at least one (1) year with a mild liquid soap and hot water applied with a soft cloth or a sponge.
3. If the defects are less than the specifications of the applicable standards: adherence (ASTM S-3359); concentration of heat, (ASTM 4803) and weather resistance (ASTM D 224), (ASTM D 523) and (ASTM D 4214).
4. Gradual and uniform change in colour as happens on all outdoor materials.
B. Paint Warranty Procedures and Conditions
For the first 10 years (calculated from the invoice date), on receipt of a written claim respecting the conditions of this warranty,
or a sub-contractor
whose services it retains, will apply a new coat of paint on site, subject to the conditions of the warranty. This warranty does not cover any other incidental consequences or damages.
A defective part will be repainted in the colour originally ordered. It is possible that there could be a variation in colour versus the surrounding original components.
For the period of 10 years subsequent to the expiry of the first period of the warranty, the obligation assumed by
. will be limited to supplying a sufficient quantity of paint to touch up the damaged surfaces.
does not make any other warranty for paint and all other damage of any type whatsoever, including the cost of labour, except for the first period of 10 years, direct and incidental damage, real or foreseeable, present or future damage, are specifically excluded.
will pay the cost of labour for the on site repair of the windows for a period of one year (see exclusions).
In subsequent years,
will only supply replacement parts free of charge, FOB Candiac. All expenses for labour, transportation, repair work, installation and/or finishing on site are excluded.
No labour will be allocated for the following parts:
Hinges for steel doors
Low sweep for steel doors
Weatherstripping for steel doors
Weatherstripping for sliding doors
Any modification or attempt to modify any part of a window, as well as any part painted by anyone other than Fenplast Inc.
Any work performed by persons whose services were not retained by
Any defect caused as a result of a falling object, an explosion, fire, vandalism or other similar event or in any case of natural superior force such as a hurricane, earthquake or natural catastrophe considered as unusual in Canada.
All regular maintenance work, replacement of normally maintained components such as weather-stripping, any product damaged by any occurrence of superior force, breakage of glass, tearing of screens and the formation of frost on PVC components when the percentage of indoor humidity is too high in relation to the outside temperature.
This warranty is completely transferable over its entire term as long as the owner of the building in which the product(s) are set up can provide the contract or original purchase invoice.
Products must be installed according to the state of the art, square and true, for this warranty to be valid. Minimum periodic maintenance must be performed (washing the profile extrusions, lubrication of the moving parts and weather-stripping).
Under the conditions of the above-mentioned warranty, any part repaired or replaced will be covered by the remainder of the original warranty.
If the place where the repairs must be performed is located farther than 50 km from the nearest
authorized distributor, travelling costs will be charged. A prior agreement must be made. The site must be accessible by road. We are not responsible for acquiring, installing and dismantling any scaffolding.
The acquisition date is determined by the
All repairs will be made during regular office hours.
All claims must be made to your
distributor, enclosing the purchase invoice or original contract within 30 days after the appearance of the defect. In any case in which the distributor has ceased its operations, a written claim, precisely describing the defect, must be sent to
to the attention of the After-Sales Service Department at 160 boul. de l’Industrie, Candiac, Quebec, Canada, J5R 1J3.
reserves the right to discontinue production of any model of product presently manufactured or to make changes to such models. If it is impossible to obtain a part identical to one that
considers must be replaced under this warranty,
may replace it with one or more parts of equivalent quality.
During the installation or replacement of any window, sliding door or steel door,
will in no case be held liable for any loss of income or other damages, whether direct, incidental, accidental or due to a defect of a
This warranty, which applies from January 1, 2015, is the only valid and applicable warranty.
No other warranty, oral or in writing, is valid. Products sold previously by
. are covered by the applicable warranty on the date they were sold.
This warranty is subject to Canadian and American legislation.